Refund Policy

At Glowgeta, your satisfaction is our priority. We work closely with trusted suppliers to ensure the quality and timely delivery of your orders.

Eligibility for Refunds and Returns:

  • Refunds or returns are accepted for items that are defective, damaged, incorrect, or lost during shipping, as verified through our supplier’s fulfillment process.

  • Change-of-mind returns are generally not accepted due to the nature of our fulfillment and shipping procedures.

How to Request a Refund or Return:

  1. Contact us at info@glowgeta.com within 7 days of receiving your order.

  2. Provide your order number, detailed description of the issue, and clear photos or videos if applicable.

  3. We will coordinate with our supplier to verify and resolve your claim promptly.

Refund/Return Process:

  • Once the claim is validated, we will arrange for a replacement, refund, or return according to the supplier’s policies.

  • Refunds will be issued to the original payment method after confirmation.

  • If a return is necessary, we will provide instructions and the return address. Return shipping costs may be the responsibility of the customer unless the issue is due to our or the supplier’s error.

Non-Refundable Situations:

  • Orders with incorrect shipping information provided by the customer.

  • Delays caused by customs or local delivery issues outside our control.

  • Items damaged due to misuse or after delivery.

Shipping Fees:

  • Shipping fees are non-refundable unless the return is due to an error on our or the supplier’s part.

Order Cancellations:

  • Orders can only be cancelled before they are processed by our fulfillment partners. Once processing begins, cancellations are not possible.

Contact Us:
For all refund and return inquiries, please email info@glowgeta.com. We aim to respond within 24-48 business hours and guide you through the process.